Privacy Policy

1. Information We Collect

When you register and use DWMS, we collect:

• Full name, CNIC number, and contact details (phone, email)
• Office name and sub-registrar office information
• City and address
• Login credentials (password stored in encrypted form — never in plain text)
• Deed and project records you create within the system
• Payment reference information when you subscribe to a plan
• Device type and session information for security purposes

2. How We Use Your Information

• To create and manage your DWMS account
• To provide access to deed management, records, workflow, and valuation tools
• To process subscription payments and send activation confirmations
• To send important service notifications (expiry warnings, account updates)
• To respond to your support requests
• To maintain security and prevent unauthorised access

3. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data may only be shared in the following limited circumstances:

• With payment processors (Rasst / GhoPayFast) solely to verify subscription payments — limited to transaction reference only
• If required by Pakistani law or a valid court order

4. Data Security

We take reasonable measures to protect your data including encrypted password storage (bcrypt), HTTPS-only access, session expiry after 24 hours, and device-based session control to prevent unauthorised concurrent access. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

Your account data is retained for as long as your account is active. If you request account deletion, your personal information will be removed within 30 days. Deed and record data you have created may be retained in anonymised form for system integrity.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent at any time by contacting us

7. Contact

For any privacy-related queries, contact us at:
Starfield Properties, 31, Tehsil Courts Depalpur
Phone: 0300-2829440
Email: support@dwms.pk